Discover why over 160,000 companies choose Zendesk, the leading customer service solution for the AI era. See how Zendesk competitors compare.
Pegasystems, also known as Pega, is a business process management (BPM) tool that specializes in building complete business workflows from the ground up. Pega’s product can be used in areas like customer service, sales, operations, and marketing. Pega is open-source and highly customizable, meaning businesses with dev resources can add and change the code to tailor the software to their needs. Despite all that, Pega’s limited out-of-the-box (OOTB) service functionality means it could take longer for businesses to build custom apps to create ...
10 Best Zendesk Alternatives and Competitors 1. Freshdesk 2. Help Scout 3. Zoho Desk 4. LiveAgent 5. Kayako 6. Intercom.....
Freshdesk alternative, Starting price, Free trial, Key features ; Zendesk, $19 per agent/month (billed annually), 14 days, Industry-leading omnichannel agent workspace Workforce management Quality assurance 1,500+ apps and integrations Real-time reporting AI pre-trained on over 18 billion interactions ; Zoho Desk, $0 per user/month (limited tools), 15 days, Omnichannel agent workspace Integrations Real-time reporting AI ; Intercom, $29 per seat/month (billed annually), 14 days, Omnichannel agent workspace Integrations Real-time reporting AI
More in this guide: ; Best HubSpot alternatives and competitors at a glance ; A deep dive into the top alternatives and competitors to HubSpot ; Frequently asked questions
Zoho alternative, Primary use case, Starting price, Key features ; Zendesk, Best-of-breed CX, $19 per agent/month (billed annually), Omnichannel capabilities Reporting and analytics Help center and knowledge base ; Salesforce, Full suite CRM, $25 per user/month (billed annually), Omnichannel capabilities Reporting and analytics Help center and knowledge base ; Freshworks, Full suite CRM, $29 per agent/month (billed annually), Reporting and analytics Help center and knowledge base Apps and integrations
ServiceNow has been a major player in the IT Service Management (ITSM) industry for quite a while. Its reputation for providing comprehensive service desk solutions, automating business processes, IT service management, and digital workflows is well-deserved. However, not all businesses find it the perfect fit for their needs. The reasons for seeking service desk software alternatives to ServiceNow can vary: it may be due to the price point, the complexity of the software, or the need for featur...
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Jira Service Desk alternative, Starting price, Free trial, Key features ; Zendesk, $19 per agent/month (billed annually), 14 days, Incident management Omnichannel ticketing system AI-powered self-service and knowledge management ; ServiceNow, Contact ServiceNow, Unavailable, Incident management Omnichannel ticketing system AI-powered self-service and knowledge ; SysAid, Contact SysAid, 30 days, Incident management Omnichannel ticketing system AI-powered self-service and knowledge Workflows
Learn more about the top Zendesk alternatives and Competitors. Explore leading solutions to find the perfect fit for your business needs.