The service desk workflow should lean on human intervention as little as possible to ensure that IT operations admins can spend their time on what matters. Learn what to automate and where in the p...
Learn what help desk workflow is and why it’s important. Explore the most practical help desk workflow examples and the tips you can use to implement them.
Master your help desk! Learn what a help desk workflow is and discover its benefits & challenges.
The comprehensive guide to help desk software is a one-stop resource for answers to some of the most common questions related to help desks. This guide attempts to build a complete understanding of help desks and their implementation, best practices, metrics, and other key aspects. It can help IT teams establish, optimize, and maintain an efficient IT help desk. In this help desk software guide, we will discuss the following:
With Service Desk, your customers can email you bug reports, feature requests, or general feedback. Service Desk provides a unique email address, so they don’t need their own GitLab accounts. ; Service Desk emails are created in your GitLab project as new issues. Your team can respond directly from the project, while customers interact with the thread only through email. ; For a video overview, see Introducing GitLab Service Desk (GitLab 16.7) .
To effectively manage ITSM workflows, the right tool can make all the difference. Delve into ServiceNow vs. Jira Service Desk to understand how the two tools differ in terms of user accessibility a...
Integrate Jira Service Desk with all your business applications – including your messaging and project management software – to escalate tickets and automate IT Service Management (ITSM) across tea...
Ease your customer service with automated workflow management Time is money, so why spend it on manual tasks? Set up condition- and action-based HelpDesk workflows to manage daily...
In 9.1, we introduced our new Service Desk feature, allowing your customers to reach you inside GitLab simply by using a support email address.
The comprehensive guide to help desk software is a one-stop resource for answers to some of the most common questions related to help desks. This guide attempts to build a complete understanding of help desks and their implementation, best practices, metrics, and other key aspects. It can help IT teams establish, optimize, and maintain an efficient IT help desk. In this help desk software guide, we will discuss the following: