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Increase customer satisfaction ; Maximize live agent performance ; Drive rapid time-to-value
Salesforce integration What is Salesforce integration? Salesforce integration is the process of connecting Salesforce CRM and Cloud instances to each other or to other enterprise systems...
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the Salesforce environment (no training, coding, or developers required to implement). • Rich reporting and notification system for instant visibility into the history and status of...
Pros ; With Service Cloud, supervisors have more tools at their disposal to improve agent productivity and customer satisfaction than with any rival platform. ; Thousands of native features and third-party apps in Salesforce's marketplace means no provider can match Service Cloud's functionality. ; Service Cloud isn't bundled with a voice-over-internet-protocol (VoIP) platform, so you’re free to pick your own call provider.
with Salesforce CTOs. Trusted advisors with unmatched Salesforce experience and expertise, by... Start learning Module Customer Service with Salesforce: Quick Look Learn how Salesforce...
What is a ticketing system? · A ticketing system is software that helps you streamline customer support tickets. Ticketing system software provides all the context you need to resolve issues and also allows you to prioritize, track, and automate routine support tasks. Why do you need a ticketing system? · If your customer support team has the following troubles, it's probably time to implement a trouble free ticketing system. Struggling to handle customer conversations across multiple platforms. Having trouble keeping up with everyday repetit ...
how Salesforce will be used by CII. October 4, 2018 from 2pm... https://trailhead.salesforce.com/trails/lex_end_user WALKTHROUGH - approximately 15 minutes each Welcome to Salesforce Watch...
Escape disparate systems and streamline workflows by integrating your CX infrastructure with Salesforce, leveraging native and no-code Salesforce integration.