TROY, Mich.: 11 June 2024 — With U.S. auto insurance rates up 11.2% on average during the past year—and insurers still losing an average of five cents on every dollar of premium they collect—sky-hi...
This study helps insurers answer the following questions: ; What are the key drivers of satisfaction for auto insurance customers? ; What creates the most satisfying experience for the customer? ; What are the key trends insurers must act on to better satisfy their customers?
Nearly one-third (31%) of U.S. auto insurance customers say they experienced a rate increase during the past year as the industry raises rates an average of 15.5% and insurers continue to fight the...
Following are some of the key findings of the 2022 study: Rising prices stifle customer satisfaction: Overall customer satisfaction with auto insurance providers is 834 (on a 1,000-point scale), down from 835 a year ago. However, customer satisfaction with the price of their policies is 769, down a significant 5 points from 2021. Usage-based insurance sees record adoption: Participation in usage-based insurance programs, which use telematics technology to monitor driving habits and assign risk and pricing accordingly, has doubled since 2016, wi ...
J.D. Power market intelligence and consumer data helps carriers stay ahead of insurance industry trends and meet the needs of today’s customers.
Auto Insurance Study, visit https://www.jdpower.com/business/resource/jd-power-us-auto-insurance-satisfaction-study. To view the online press release, please visit http://www.jdpower.com/pr...
High auto insurance premiums don’t necessarily erode customer satisfaction with auto insurers, according to the latest J.D. Power 2024 U.S. Auto Insurance Study. The study, in its 25th year, has be...
Auto insurance pricing may be up across the board, but some providers are winning over customers by being transparent and notifying them of price increases.
Auto insurance is meant to protect drivers from many of the financial risks associated with driving. But as premiums have soared seemingly overnight, American insurance customers have had to make t...
Power Risk Management is a insurance brokerage firm, with over 15 + A rates carriers for personal lines and even more carriers for business, commercial, and ...