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Remote call center agents have emerged as a pivotal force in recent years, reshaping the way businesses engage with their customers. While call centers have been around for more than 50 years, the use of home based call center agents has evolved dramatically in the last 5 years or so. Traditional brick-and-mortar call centers certainly are still viable. However, many businesses are increasingly turning to virtual contact centers to meet their customer service needs. This article discusses the sh...
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