Interactive voice response ( IVR ) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony, IVR allows customers to interact with a company's host system via a telephone keyp...
Call routing · Route calls to the right person or department automatically to assist customers quickly. Agent escalation · Escalate calls to agents who can use context gathered by the IVR to pick up where it left off. Self-service automation · Complete order processing, bill pay, appointment scheduling, and information retrieval without an agent. AI virtual agents · Deflect calls to virtual agents that can provide conversational AI experiences to save agent bandwidth. Proactive notificat...
Interactive Voice Response is a telephony system that interacts with callers, gathers information and routes calls to agents. Know all about it here.
Interactive voice response (IVR) is an automated telephone technology that enables callers to receive or provide information or make voice requests without speaking to a live agent.
Interactive voice response (IVR), also known as a phone tree, provides an automated telephony system for callers using voice and touch-tones (DTMF).
Learn about IVR telephone systems that respond to both touch tone and voice input.
In this definition, learn what interactive voice response is, how it works and how it can benefit call centers.
voice Interactive voice response (IVR). Visual IVR uses web applications to "instantly create... Video IVR. The Interactive Display Response System, which is one form of Visual IVR, was...
Many businesses operate Interactive Voice Response (IVR) systems that allow callers to use their telephones to interact with various business systems. IVRs work by providing prompts to callers and...
Explore Interactive Voice Response (IVR): Streamline calls with automated menus, enhancing customer experience and efficiency. Learn more now!