Hype Cycle for ITSM, 2024

Gartner Information Technology Research on Hype Cycle for ITSM, 2024

9-Time Gartner ITSM Tools Leader – ServiceNow Press

Discover why Gartner named ServiceNow a Leader for the 9th consecutive year in the Gartner Magic Quadrant for ITSM Tools.

A 5-Step Guide to Selecting an ITSM Platform

Gartner Information Technology Research on A 5-Step Guide to Selecting an ITSM Platform

Definition of IT Service Management (ITSM) Tools - Gartner Information Technology Glossary

Want to learn more? ; Read: A Step-by-Step Guide to Enterprise Technology Buying ; Download: Gartner Magic Quadrant for IT Service Management Tools ; Learn: How Gartner Supports I&O Leaders

Market Guide for IT Service Management Platforms

Key Findings · Given the mature nature of the IT service management (ITSM) platform market, much of its core functionality is commoditized. This has made it difficult for I&O leaders to differentiate these products. While much early focus on AI/ML from ITSM platform vendors has been centered around integrated conversational AI, advances in ITSM platforms are embedding automation and AI in most ITSM processes. ITSM platform vendors make broad claims for supporting line-of-business needs outside...

IT 서비스 관리(ITSM) | IBM

IT 서비스 관리(ITSM)는 최종 사용자를 위한 IT 서비스를 최종 사용자의 요구 사항과 비즈니스 목표에 부합하는 방식으로 구현, 전달 및 관리하기 위한 일련의 정책과 관행입니다. 여기서 최종 사용자의 정의에는 직원, 고객 또는 비즈니스 파트너가 포함될 수 있습니다. IT 서비스에는 회사 노트북, 소프트웨어 자산 또는 웹 애플리케이션에서 개발 또는 기타 서비스를 위한 모바일 앱, 클라우드 스토리지 솔루션 또는 ...

2022 Magic Quadrant™ for ITSM Platforms – BMC Software | Blogs

Technology analyst Gartner's Magic Quadrant reports detail the best IT solutions. Learn why BMC ranks as a Leader in ITSM for the 6th year running.

Gartner Predicts the Future of IT Operations

“Infrastructure-led disruption leads to business value,” says Mark Cleary, Senior Director Analyst at Gartner. “The days of risk-averse cultures are being swept away as I&O leaders recognize the value of speed and agility in managing new technology, new ways of working and culture changes.” · Gartner predicts three things that will support infrastructure-led disruption and must be considered by I&O leaders to evolve for the future: Traditional I&O organizations are facing pressure to a...

6 Steps to Ensure IT Service Management Tools Drive Business Value

“ Matching the needs of the organization with a tool that satisfies current initiatives and enables growth wins the ITSM race” ; Step No. 1: Determine your I&O maturity level ; “ I&O leaders typically choose a hosting platform for ITSM tools depending on their security preferences”

ITSM이란? - IT Service Management

ITSM은 IT 서비스의 생성, 제공, 지원을 포함하여 비즈니스 목표를 달성하기 위한 IT 서비스 제공의 엔드 투 엔드 관리를 의미합니다.