4 Identifying churn risk 3 Key tools 3.1 Customer relationship management platforms 3.2 Customer success platforms 3.3 Value management platforms 3.4 General account management 4 Customer...
It is much easier to save a customer before they leave than it is to convince the customer to come back. Learn how to measure and prevent customer churn.
of churn and how the use of customer relationship management (CRM) approaches can impact churn rates. Several studies combine several different types of predictors to develop a churn model....
Learn how to use retention strategies for account management and lessen B2B customer churn.
Mastering Data Mining: The Art and Science of Customer Relationship Management . John Wiley & Sons. ISBN 0-471-33123-6. Cached Insight paper on churn in the mobile communications industry.
Are lost customers leading to lost revenue for your business? Learn how to calculate customer churn — and prevent it.
Maximize recurring revenue, minimize churn, and boost subscriber value with Recurly’s world-class churn management and revenue recovery tools.
Reduce customer churn with proactive strategies in your CRM system. Track engagement and analyze support tickets to retain more customers.
According to the lack of a comprehensive literature review in the area of application of data mining in customer churn management, which has become a central issue in customer relationship manageme...
Title : Churn management optimization via sequential quadratic programming with controllable marketing variables and associated management costs, Author : 김용석, Keywords : Churn management; PLS prediction model; PLS optimization model; Management cost; Triangulation; Sequential quadratic programming, Issue Date : 2013-05, Publisher : Elsevier LTD, Citation : Expert Systems With Applications, 2013, 40(6), P.2198-2207, Abstract : In this paper, we propose a churn management model based on a partial least square (PLS) optimization method that ...