In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers. This business comm...
Learn how call center integration software and cloud telephony solutions with built-in AI and CRM data help your agents provide more personalized voice support.
With MCI's CRM Call Center Telephony Integration, we seamlessly blend the power of Customer Relationship Management (CRM) with telephony systems, creating a unified platform that empowers your agen...
Automatic call distributor Dialed Number Identification Service (DNIS) PhoneValet Message Center Predictive dialer Screen pop Telephony Application Programming Interface (TAPI) Telephony...
The Java Telephony API (JTAPI) was an application programming interface designed to provide telephony call control within the Java programming language[1] . It was designed to provide an...
Global Call Forwarding | LinkedIn 팔로워 3,646명 | Reliable global telephony solutions. Toll-free and local numbers in 160+ countries. Fast & easy setup. No commitment. | Global Call Forwarding provide...
Call Center Telephony Infrastructure Systems Five9 deploys a carrier-grade, high-availability telephony infrastructure and voice network of connected carriers.
Computer telephony integration (CTI) enables agents to handle calls from desktops. Learn more and optimize call management for efficient customer service.
Voice over Internet Protocol ( VoIP ), also called IP telephony , is a method and group of technologies for voice calls for the delivery of voice communication sessions over Internet Protocol (IP) networks, such as the Internet. The broader terms Internet telephony , broadband telephony , ...
Telephony is technology that enables communication between two or more physically distant people. Learn more in our guide