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고객에게 스스로 해결할 힘을 실어 주어 조직의 자원을 더욱 생산적으로 사용하세요. 사용자 친화적인 클라이언트 포털이 귀사와 함께합니다.
Article • 9 min read ; A customer portal is a hub where customers can self-serve and manage their support requests. Discover how it benefits your customers and business. ; 출처 Hannah Wren, Staff Writer ; 최종 업데이트: July 30, 2024
Help your clients find what they need, fast, with Zendesk knowledge base software. ; Find out the strength of Zendesk advanced data privacy and protection. ; Enhance your knowledge base with Zendesk AI. ; Deliver great service at scale with Zendesk AI agents.
Zendesk, G2가 선정하는 베스트 소프트웨어 제품, 베스트 고객 서비스 제품 및 미드 마켓 제품 부문 1위 달성
Empowering employees with the right tools to complete tasks on their own can enhance the employee experience and boost workplace culture. According to the Zendesk Customer Trends Report 2023 , 28 percent of agents say a lack of basic information online creates a self-service gap that can frustrate users. With employee portal software, you can make it easy for employees to access important HR or employment-related information quickly in a single, secure place. Our guide details the top employee p...
Zendesk AI는 유일하게 수십억 건의 실제 고객 서비스 상호 작용을 기반으로 합니다. 고객 경험을 제대로 알기 때문에 별도의 추가 작업 없이도 첫날부터 강력한 개인 맞춤형 지원을 제공할 수 있습니다.
Integrate the SEIF Self Service Portal app into Zendesk Support. Manage your Zendesk subscription easily via the new SEIF self-service portal.
Wow, this post brings back memories. The articles linked to in this post are no longer relevant (sad, we know)> For more up to date Help Center inspiration, visit our Pinterest page. ; Visit this article about branding if you want more to learn more about giving your Help Center the look and feel of your brand. ; Also, this article will show you how to customize your Help Center theme. ; In Part 1 and Part 2 of this series, we discussed concept and design best practices for your Zendesk, including ways to encourage self-service through the placement of your search bar and organizing support content by popular and relevant topic categories.
Customers like solving their own problems. It’s easier than reaching out to a customer service agent, and it gives them independence. However, implementing a cohesive self-service system into your customer support operations can be a challenge. To navigate this transition successfully, you need to understand the technology that powers customer self-service portals and the strategies that make them effective. Whether you're considering adopting a self-service strategy or optimizing your existin...