Discover why over 160,000 companies choose Zendesk, the leading customer service solution for the AI era. See how Zendesk competitors compare.
Pegasystems, also known as Pega, is a business process management (BPM) tool that specializes in building complete business workflows from the ground up. Pega’s product can be used in areas like customer service, sales, operations, and marketing. Pega is open-source and highly customizable, meaning businesses with dev resources can add and change the code to tailor the software to their needs. Despite all that, Pega’s limited out-of-the-box (OOTB) service functionality means it could take longer for businesses to build custom apps to create ...
10 Best Zendesk Alternatives and Competitors 1. Freshdesk 2. Help Scout 3. Zoho Desk 4. LiveAgent 5. Kayako 6. Intercom.....
ServiceNow has been a major player in the IT Service Management (ITSM) industry for quite a while. Its reputation for providing comprehensive service desk solutions, automating business processes, IT service management, and digital workflows is well-deserved. However, not all businesses find it the perfect fit for their needs. The reasons for seeking service desk software alternatives to ServiceNow can vary: it may be due to the price point, the complexity of the software, or the need for featur...
Customers expect you to know them, regardless of where they contact you ; Digital savvy customers demand effective resolutions, delivered fast ; Your agents need a change too. Reduce their busy work with more powerful tools.
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Zoho alternative, Primary use case, Starting price, Key features ; Zendesk, Best-of-breed CX, $19 per agent/month (billed annually), Omnichannel capabilities Reporting and analytics Help center and knowledge base ; Salesforce, Full suite CRM, $25 per user/month (billed annually), Omnichannel capabilities Reporting and analytics Help center and knowledge base ; Freshworks, Full suite CRM, $29 per agent/month (billed annually), Reporting and analytics Help center and knowledge base Apps and integrations
Freshdesk alternative, Starting price, Free trial, Key features ; Zendesk, $19 per agent/month (billed annually), 14 days, Industry-leading omnichannel agent workspace Workforce management Quality assurance 1,500+ apps and integrations Real-time reporting AI pre-trained on over 18 billion interactions ; Zoho Desk, $0 per user/month (limited tools), 15 days, Omnichannel agent workspace Integrations Real-time reporting AI ; Intercom, $29 per seat/month (billed annually), 14 days, Omnichannel agent workspace Integrations Real-time reporting AI
Jira Service Desk alternative, Starting price, Free trial, Key features ; Zendesk, $19 per agent/month (billed annually), 14 days, Incident management Omnichannel ticketing system AI-powered self-service and knowledge management ; ServiceNow, Contact ServiceNow, Unavailable, Incident management Omnichannel ticketing system AI-powered self-service and knowledge ; SysAid, Contact SysAid, 30 days, Incident management Omnichannel ticketing system AI-powered self-service and knowledge Workflows
Simply put, customer experience (CX) is how customers perceive all of the interactions they have with a company at any given point in the buyer’s journey. Whether it’s a phone call to the contact center or something as simple as a conversation with a chatbot, every engagement impacts the relationship between a business and its customers. In a day and age where 52 percent of customers will switch to a competitor if they have a single negative impression, it’s imperative that businesses prio...