OpenText IT Service Management (ITSM ) 제품은 비즈니스 목표를 가장 잘 달성하기 위해 서비스를 지속적으로 개선하는 것을 목표로 내부 및 외부 이해관계자를 위한 계획, 설계, 구축, 구현, 배포, 개선 및 지원을 포함하여 정보 기술 서비스 관리의 모든 요소를 포괄합니다. ITSM은 조직이 장기적인 목표를 실현할 수 있도록 적절한 기술, 프로세스, 인력을 갖추고 있는지 확인합니다. ITSM은 ...
IT Service Management (ITSM) stands for "Information Technology Service Management" and describes the provision of IT in the company as a service.
Among the most popular of these frameworks are those associated with ITSM/ITIL and DevOps. ITSM, ITIL, and DevOps are three important models within the information technology domain. They share some common ground in their focus on delivering and managing IT services, yet each carries distinct principles and practices that set them apart. Taking a closer look at ...
In this blog post, we explore the importance of ITSM and its role in the modern digital enterprise.
Information technology service management (ITSM) describes the systems and processes that ensure IT services are utilized across the organization. Learn more in this article.
IT Service Management (ITSM) is a process used to manage the activities involved in designing, creating, delivering, supporting & managing IT services.
Just What is ITSM? Perhaps you've heard the acronym ITSM used within your IT organization and wondered just what it meant? Well, ITSM stands for IT Service Management; the term is broadly used to d...
IT professionals are bombarded with acronyms, and with so much overlap between the various IT disciplines, it’s no wonder we get confused! In this blog post, we’ll define three key IT practices, explore their differences, and talk about one critical thing they have in common — a reliance on complete and accurate IT asset data. ITAM stands for IT Asset Management. It’s the process of accounting for all of the assets that comprise your IT infrastructure, including all hardware such as serv...
A distinctive query which often people get confused with ITSM vs ITOM. Here is my version of demystifying these terms Check out my new blog-post on:…
What is an ITSM framework? Frameworks are tools that provide ITSM with standardized practices and procedures. Frameworks can provide a platform that monitors continuous improvement for...