"What is ITIL? Your guide to the IT Infrastructure Library". CIO. Archived from the original on 24 April 2019. Retrieved 7 May 2019. ^ "ITIL 4". IT Process Wiki. Archived from the original...
What is ITIL? ; ITIL stands for Information Technology Infrastructure Library. The acronym was first used in the late 1980s by the British government's Central Computer and Telecommunications Agency (CCTA) when it documented and distributed dozens of best practices in IT service management. However, ITIL no longer refers to "Information Technology Infrastructure Library" and became a stand-alone term in 2013. ITIL matured significantly since its introduction in the late 20th century as a series ...
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What is the ITIL and what’s in it? Discover how businesses and corporations like Shell Oil save money & improve service using the ITIL framework.
ITIL® is a globally recognised best practice methodology for IT service management that is used all over the world by leading organisations. ITIL® ensures that their IT services are aligned to the needs of their business. ITIL® provides trusted guidance on how businesses can use their IT services to support their goals and facilitate business growth. ITIL® is backed by an official range of certifications that provide knowledge of service management best practice and guidance on how to ap...
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Axelos, ITIL 용어 및 약어집(한글 용어집), 2011 ; 황경태, 국내 IT 서비스 관리(ITSM) 성숙수준 조사 연구, 2006 ; 아이들링, ITIL v3.0에서 ITIL 4로의 변화 정리, 2019 ; CIO Korea, "ITSM에 애자일·데브옵스 접목"··· 8년 만에 큰 폭 개편한 'ITIL 4', 2019
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ITIL is a global framework designed to help improve customer experience. Learn what is ITIL certification, benefits of certification and how to get certified.
Following are some main features of ITIL® that contribute to the growing demand of this framework: ; IT operations and activities need an implementation of ITIL® framework at a greater scale. It is proven that this framework is better than other when it comes to effectiveness and efficiency. It makes the tasks easier and faster to produce better results. ; Professional will get familiarised with the terms, phrases and methods for conveying information that are common norms among IT professionals. It differentiates certified professionals from the non-certified ones. By using the right teams, one not only can communicate the right idea within the team but also can save the time on wrongly directed functions or activities.