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What Is Customer Service Software? | Salesforce US

The most effective customer service software is in the cloud. Customer service cloud software lets your business deliver, manage, and enhance customer support operations from anywhere. Here...

What is customer intent? A complete guide

Understanding customer intent is key to identifying customer needs, delivering effective support, and reducing churn.

What Is Customer Service, and What Makes It Excellent?

Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

What Is Customer Satisfaction Score (CSAT)? | Salesforce US

Customer satisfaction score (CSAT) is a key indicator of customer loyalty. Here’s how to capture this metric and how to improve it.

What Is Customer Service? | Salesforce US

Customer service is the support you offer your customers, both before and after they buy and use your products or services.

What is a Customer Data Platform (CDP)? | Salesforce US

How to choose the best customer data platform Customer success with CDPs What is the next generation of CDPs? Next steps with a customer data platform

What Is C2C? How Does the Customer-to-Customer Model Work?

Customer to customer (C2C) is a business model whereby customers trade with each other using a third-party platform such as eBay or Craigslist.

What is CX (Customer Experience)? | McKinsey

You might have an intuitive sense of what separates good CX, or customer experience, from... Not only is customer experience the right thing to do for customers but it also results in 3x...

What Is Customer Engagement? Why is it Important? | Salesforce US

Customer engagement is the process of interacting with customers to strengthen relationships and enhance their experience with a brand or product.

What Is Customer Experience — and How Can You Improve It? Start With These 5 Steps

What is customer experience? Why is customer experience important? Examples of good and bad customer experience How to measure customer experience 5 ways to improve your customer experience...

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