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What Is a Data Center?

A data center stores and shares applications and data. It comprises components that include switches, storage systems, servers, routers, and security devices. Data center infrastructure is typicall...

What Is a Virtual Assistant, and What Does One Do?

A virtual assistant is an independent contractor who provides administrative services to clients while working outside of the client's office.

What Is Customer Service, and What Makes It Excellent?

Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

What is SaaS?

Software-as-a-service (SaaS) is a form of cloud computing that delivers an application—and all its underlying IT infrastructure and platforms—to users.

What is CCaaS? Contact Center as a Service Guide by GetVoIP

Contact Center as a Service (CCaaS) enables more personalized customer experiences and improves agent management and efficiency. Read on to learn more about it.

What are Data Center Services? | Definition from TechTarget

Data center services are the supporting components needed for the proper operation of a data center. Learn about these services and why they're important.

What Is a Data Center?

A data center is a physical room, building or facility that houses IT infrastructure for building, running and delivering applications and services.

What is a Customer Service Call Center? (Practices & Tips) - LiveAgent

Want to know more about how to provide exceptional call center customer service? Find out by reading our article.

What is a Contact Center – Features of Contact Centers – Contact Center Services | Five9

A contact center is a customer service center that handles multiple communication channels, such as phone, email, chat, or text messaging. Learn more about contact centers and the features they off...

What is contact center as a service (CCaaS)?

Contact center as a service is a cloud-based contact center delivery model. Learn about CCaaS benefits, CCaaS vs. UCaaS and the CCaaS market.

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