A data center stores and shares applications and data. It comprises components that include switches, storage systems, servers, routers, and security devices. Data center infrastructure is typicall...
A virtual assistant is an independent contractor who provides administrative services to clients while working outside of the client's office.
Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.
Software-as-a-service (SaaS) is a form of cloud computing that delivers an application—and all its underlying IT infrastructure and platforms—to users.
Contact Center as a Service (CCaaS) enables more personalized customer experiences and improves agent management and efficiency. Read on to learn more about it.
Data center services are the supporting components needed for the proper operation of a data center. Learn about these services and why they're important.
A data center is a physical room, building or facility that houses IT infrastructure for building, running and delivering applications and services.
Want to know more about how to provide exceptional call center customer service? Find out by reading our article.
A contact center is a customer service center that handles multiple communication channels, such as phone, email, chat, or text messaging. Learn more about contact centers and the features they off...
Contact center as a service is a cloud-based contact center delivery model. Learn about CCaaS benefits, CCaaS vs. UCaaS and the CCaaS market.