Solutions like Verint Workforce Management are commonly deployed to help ensure the right number of people are in the right place at the right time to cost effectively meet your service goals. But how do you ensure you have the best people, with the right characteristics, to deliver the experience you want? Verint Interviewing Bot leverages AI to help identify top ...
Verint Workforce Management Professional for contact centers incorporates forecasting, scheduling & other functions into a coordinated effort to optimize your workforce resources.
Home /Forecasting and Scheduling /Workforce Management Solutions & WFM Software Workforce... Get a Demo Real world results from Verint WFM customers Customer Success Stories "Verint...
Increase customer retention by 82% ; Improve year-over-year employee productivity by 16% ; Decrease year-over-year back-office costs by 12%
Learn how the company uses Verint Workforce Management, part of Verint Open CCaaS Platform, to help manage its workforce worldwide.
Discover how Verint Workforce Management Essentials can help you optimize employee forecasting and scheduling - a great place to start your CX Automation journey.
Verint workforce forecasting and scheduling solutions can provide immediate impact across a variety of key business metrics.
Hurtigruten Group, a world leading adventure travel group, uses Verint Workforce Management to increase productivity, boost employee performance, and help fuel business growth.
Automate the creation of optimized schedules for bank and credit union branches with Verint Workforce Management Branch Scheduler. Learn more about optimizing branch scheduling!
Covid-19 accelerated the use of branch staff to support digital channels. Now excess branch capacity can be used to support the phone, chat or email channels. In addition, resources are more frequently being shared between branches in close proximity. One emerging branch operating model, Hub and Spoke, aligns smaller branches with limited services to a larger hub branch that’s full service. Resources are shared and scheduled across this mini network to improve efficiencies and meet customer ne...