약 190 명의 구독자를 보유한 TCN의 유튜브. 약 50 개의 동영상이 있습니다. TCN is a cloud-based call center platform for enterprises, contact centers, BPOs, and collection...
카테고리: Productivity Auto Dialer Software 웹사이트: tcn.com 면책 조항: WebCatalog는 TCN에 의해 제휴, 연관, 승인, 보증된 것이 아니며, 어떤 방식으로도 공식적으로 연결되어 있지 않습니다. 모든 제품 이름...
Tags : Customer Service Dialer Contact Center Telephony Customer support Click to Call Call Center Voice TCN Cloud contact center 리소스 도움말 문서
Pros · I seem to be a good System and I like a lot of the features like the Paused button where I can pause when I am on a call or break, lunch, meeting or training. It is very helpful to show which calls were successful vs non successful. Great support and assistance getting set up. Dialers are VERY involved, so this is a great add-on. They have a solution for just about everything you can think of. The pricing is good as well. Cons · Access to recorded calls should be longer. Its inconvenient having to pull the calls each day and store them ...
Using an algorithm, a predictive dialer does exactly that — it predicts. It predicts the duration of each call and automatically assigns the next call to the first available agent. ; All agents are able to handle calls equally and efficiently without having to choose which call to make next. ; With a predictive dialer juggling the tasks of dialing and assigning, agents can exponentially increase their time speaking with prospective consumers. ; Although not all calls will result in a sale, increasing the number of calls they are able to make only improves their chances of success.
웹사이트 : https://www.tcn.com, 업계 : 소프트웨어 개발, 회사 규모 : 직원 201-500명, 본사 : UT St. George, 유형 : 비상장기업, 설립 : 1999, 전문 분야 : Predictive Dialer with Agent Login, Inbound/Outbound/Blended Dialing, Caller DIDs, Voice Broadcasting, Advanced Calling Analytics, Call Recording, IVR, Virtual Call Center, Business Intelligence, Call Center, SpeechIVR, Cloud Call Center 및 Speech Analytics
Check out TCN's collection of resources and discover how we can help your call center "bridge the gap" in your customer service.
What is TCN? · TCN is a leading cloud-based call center technology provider for enterprises, contact centers, BPOs, and collection agencies worldwide. TCN combines a deep understanding of the needs of call center users with a highly af... Read More ; Who uses TCN? · Contact centers, BPOs, accounts receivable, collection agencies, education, healthcare, utilities, automotive, political, newspaper, customer service, and marketing agencies.
Tags : Customer Service Dialer Contact Center Customer support Click to Call Call Center Voice TCN Cloud contact center 리소스 도움말 문서
Contact Center Software ; Delivering outstanding customer service drives bottom-line results, which is why it is essential your contact center has the core solutions it needs to succeed. Discover integrated features that keep your agents and customers happy. Instantly collect, analyze and understand customer feedback and business performance with automated IVR surveys that provide insights to optimize operational value. Ensure routed calls get handed off to the right agent or department with a precision-designed ACD that plays to agent strength ...