Mastering ITSM: Essential Tools and Strategies for Effective Service Management
As customer service management evolves, so should the... applying it practically, allowing for immediate feedback and... vital strategy for keeping customer service teams at the top of their game....
Learn the key skills and tools for IT contract management, and how they can help you achieve your IT strategy goals.
IBM Application Management Services can help you unlock your cloud investment by transforming the way you manage applications.
Transform your service organization with practical service level management and continuous improvement strategies.
도서명: Knowledge Driven Service Innovation and Management: It Strategies for Business Alignment and Value Creation. 가격: 319,120원. 지은이: Petter Gottschalk, Eng K. Chew (지은이). 출판사: Igi Global. ISBN: 978...
Service Request Management ; IT Asset Management ; Incident Management ; IT Management ; Problem Management ; Change Management ; Knowledge Management ; Enterprise Service Management ; ITIL ; IT Operations
What Is IT Transformation? ; IT transformation is the strategy behind preparing your hardware, software, systems, and practices for the challenges of both the present and the future—ensuring your business stays competitive. This means more than upgrading to the latest and greatest in IT infrastructure. It involves making smart investments to your compute, storage, and network layers to achieve the just-right balance of cost, performance, and efficiency, with the ability to scale as needed. ...
Learn about the importance of IT Service Management and how taking time to focus on service strategy can greatly improve the efficiency of your service delivery.
Well-defined IT Service Management (ITSM) processes will streamline your operations by leveraging solutions to improve performance and reduce operational costs.