오늘 AWS Service Catalog에서 JSD(Jira Service Desk용 AWS Service Catalog 커넥터 버전 1.0.4를 발표했습니다. 이 커넥터를 통해 관리자는 큐레이트된 제품, 포트폴리오, 제한 및 태깅을 비롯한 기존 AWS...
Compare the 15 best service desk software for every size business to satisfy customers and employees, improve agent productivity, and reduce costs.
일반 · AWS Service Catalog란 무엇인가요? · AWS Service Catalog를 사용해야 하는 사람은 누구인가요? ... ; IT 관리자 · 포트폴리오는 어떻게 생성하나요? · 제품은 어떻게 생성하나요? · 포트폴리오에 태그를 사용해야 하는 이유는 무엇인가요? ... ; 최종 사용자 · 사용 가능한 제품을 확인하려면 어떻게 해야 하나요? · 제품을 배포하는 방법은 무엇인가요? ... ; Terraform 오픈 소스 및 Terraform Cloud 지원 · AWS Service Catalog는 Terraform 오픈 소스 및 Terraform Cloud를 어떻게 지원하나요? ...
Learn how IT service catalogs streamline requests, reduce errors, and improve customer satisfaction with efficient management and IT desk integration.
A service desk empowers support teams to provide exceptional service to both customers and employees, all in one place.
Accounts ; Administration and Business ; Communications and Collaboration ; Consultation and Training ; IT Accessibility ; Network, Servers and Storage
Learn how to empower users with a self-service catalog. Get faster request fulfilment, reduce service desk workload and improve employee satisfaction.
Service request ; Workflow information for how the ticket was handled ; A non-intrusive hardware failed, such as a single RAID disk failure or fan going out on a server ; Telecommunications issues ; Requesting an account for a new user
IT has significantly evolved over the years. Implementation of new standards and best practices is constant as the introduction of new technologies and IT services continues. Services, owners or providers of services, and service level agreements (SLAs) are changing, finding better ways to track and provide assistance. To that end, IT service catalogs were introduced as part of best practices for IT Service Management (ITSM). The catalogs and their purpose has transformed, depending on needs and...
Reduce service desk burden and boost IT productivity - Showcase your IT service catalog in the self-service portal and allow users to pick and choose required services easily. Deflect tickets away...