Discover the latest trends and insights in customer support with Faveo Helpdesk informative blog.
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Use this topic as a starting point to understand Unified Service Desk and its features. Also find useful links for configuring and administering the product.
help desk software blog by House-on-the-Hill: the latest enterprise service desk software news, the best customer support stories and current ITSM news.
Learn about the key duties of a Service Desk Analyst, including resolving technical problems, providing customer support, and ensuring smooth IT operations.
As technology has matured, the focus of the service desk has changed and request fulfilment is becoming more important than fixing problems. Find our more
The service desk is an organization's entry point, and there is a new focus in ITIL 4 on how it supports the business and people, not on technology solutions.
The explosive growth of artificial intelligence, predictive analytics and big data tools have had a revolutionary impact on the way businesses consider, evaluate and execute their strategy. In fact, PwC estimates AI will have a $15.7 trillion dollar impact on the global economy by 2030, and this trend is only likely to accelerate as these technologies proliferate.1 · So how does cognitive technology apply to the service desk? Before answering that question, let’s start by reviewing the role ...
Discover the latest trends and insights in IT service management on our informative blog. Stay informed and up-to-date with TOPdesk's ITSM blog.
Have you ever wondered about the difference between a help desk and a service desk? If you’re thinking they’re the same thing and often used interchangeably, let’s clear up that misconception. While they may seem similar, they are not, and understanding the subtle differences can have a significant impact on your customer service operations. Many customer service experts confuse service desks with help desks. This common misunderstanding can lead to mismatched support services and unmet ex...