IVR (Interactive Voice Response) Use advanced contact center platform to better meet your business needs. Solve your customers’ problems instantly in your incoming calls. Get Information Solve Prob...
Explore how to modernize your IVR for enhanced customer self-service with Twilio by simplifying menus, integrating AI, and soliciting feedback.
This electric utility provider has been a client of Concentrix for over 18 years. A history of on-time, on-budget, successful solutions gave them the confidence to trust us with their biggest project yet. With over 19 million calls a year, this client needed innovative ideas for shaping the overall customer experience. Too many of its customer inquiries were being directed to advisors, and the volume was such that it often had to rely on costly external overflow advisors. It needed to improve th...
Use Twilio to build an IVR system with AI virtual agents to automate self-service tasks, reduce operational costs, and increase customer satisfaction.
Discover top self service solutions with NICE. Our AI virtual assistants interact with customers naturally on any channel 24/7, at unmatched scale.
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Advanced routing · Personalized experiences · Self-service · Routing control · Cost control
The benefits of IVR in call centers are manifold. From quicker resolutions to lower service cost, Interactive Voice Response can give your call centers the boost they require to thrive.
Touch-tone and Speech Applications to support self-service tasks ; Application Requirements Gathering ; Voice User Interface Design ; Touch-tone (DTMF) Interactive Voice Response Application Development
Deliver personalised self-service and interactive voice response (IVR) capabilities that increase customer satisfaction and efficiency.