티켓 관리 시스템(Ticket Management System)의 종류

티켓 관리 시스템(Ticket Management System, TMS)은 다양한 문제, 요청, 작업을 체계적으로 관리하고 추적하기 위한 소프트웨어입니다. 이 시스템은 고객 지원, IT 서비스 관리, 프로젝트 관리 등 다양한 분야에서 사용됩니다. 티켓 관리 시스템은 효율적인 업무 처리를 돕고, 문제 해결 시간을 단축하며, 사용자와 고객의 만족도를 높이...

Creating Remedy Tickets

For events — · This is the typical option to choose to create a ticket for an event, such as a target down availability event. Click Create and select Incoming events or updates to events as a type of rule to create from the pop-up window. Follow the steps below to create a rule. For incidents — · Click Create and select Newly created incidents or updates to incidents as a type of rule to create from the pop-up window. Follow the steps below to create a rule.

Advanced Ticketing Configuration

This feature enables you to update the ticket status in Enterprise Manager for any ticket status change on the Remedy Service Desk system. When a ticket/incident, which is created by Enterprise Manager, is updated manually in the Remedy Service Desk Incident Management console, the same ticket status is updated on Enterprise Manager through EM CLI by using Remedy Active Links. ...

A Comprehensive Guide to Choosing the Perfect Ticketing System

Explore IT ticketing systems: benefits, features, top tools. Learn how to choose the best solution for your business. Elevate IT support with Blue Whale Apps.

Service Desk Ticketing System | Service Tickets Software

TechExcel provides an extremely versatile and customizable service desk ticketing system. Implement ITIL and other IT processes using ServiceWise, the premier service tickets software. Give us a ca...

9 ticketing system tips for outstanding customer service

Customers expect fast response times from your support team. Here are tips for creating a ticketing system to streamline workflows and boost efficiency.

Oracle® Enterprise Manager Configuration Guide for BMC Remedy Service Desk 7.6 Ticketing Connector

GOVERNMENT END USERS: Oracle programs, including any operating system, integrated software... Creating Remedy Tickets 3.1 Automatically Creating a Ticket 3-1 3.2 Manually Creating a Ticket...

Ticketing Connector Samples

This appendix provides sample implementations for Remedy 7.6 Help Desk ticketing connectors.

Oracle® Enterprise Manager Cloud Control BMC Remedy Service Desk 7.6 Ticketing Connector Configuration G....

GOVERNMENT END USERS: Oracle programs (including any operating system, integrated software... Creating Remedy Tickets Automatically Creating a Ticket 3-1 Manually Creating a Ticket 3-5 4...

A collection of Remedy AR System plugins download | SourceForge.net

of Remedy AR System plugins A collection of Remedy AR System plugins Brought to you by: rafalmichalski Add a Review Downloads: 0 This Week Last Update: 2013-04-01 Download Useful plugins...