■ 요청자로서 Remedy Help Desk 작업, ■ 새 요청 작성 ; ■ Help Desk 사례 직접 해결, ■ 기존 요청에 대한 작업 ; ■ 해결된 요청의 종료 및 재개설, ■ Help Desk 사례에 대한 고객 만족 설문조사 작성 ; ■ 게시판 메시지 보고, ■ 알림 사용
Advantages to working with AIS ; Live Support, 24/7 · Work late? Work early? Work weekends? It doesn’t matter. Anytime you run into a problem with your technical equipment, you can give our team a call. ; Customer Recognition · Each time one of your users calls the Help Desk, our technician automatically sees your unique customer profile so we can move more quickly to correct your problems.
750+ IT professionals on board. ; IT team holding a range of certificates, among which are AWS Certified Solution Architect, Red Hat Certified System Administrator (RHCSA), Microsoft Certified Professional (MCP), AWS Certified SysOps Administrator (SOA). ; Established ISO 9001-confirmed quality management system based on quality-dedicated people and mature processes at the company and project levels.
Help Desk BMC Remedy Action Request System Server 6.0, 6.3, 7.0 BMC Remedy Service Desk Application 7.0 Remedy Help Desk 6.0 주 – Help Desk 6.0과 Service Desk 7.0은 샘플 데이터, 기본값 및 기본 구성에...
Duties ; Respond to user inquiries regarding computer software or hardware issues. ; Utilize tools such as Remedy and Jira for ticket management and issue tracking. ; Troubleshoot software problems, including operating systems and applications.
Help Desk BMC Remedy Action Request System Server 6.0, 6.3, 7.0 BMC Remedy Service Desk Application 7.0 Remedy Help Desk 6.0 Entrust Authority Security Manager 7.1SP3 Note – Many...
We can help with fixing system crashing or freezing, apps not opening, files or photos not uploading, Wi-Fi not connecting, emails not working and more ; We can help with system upgrades that can help keep your PC running like new ; We can help with your computer tune-up and software support
What is a help desk? ; What does a help desk do? ; Why are help desks important? ; Types of help desks
Hone request templates ; Stick to best practices ; Make improvements through knowledge management ; Partner with AI ; Streamline work with automation
Systems monitoring and Configuration · Problem Diagnostics and Resolution · System Configuration Backup · System Patch Updates · Installs/Moves/Adds/Changes · Project Management, Reporting, and Tracking