배울 내용 ; How to understand the business through KPIs ; How to use KPIs to model the business in Excel ; How to use KPIs to manage the business ; How to use KPIs to motivate people
Process Metrics · These are metrics that pertain to Process Quality. They are used to measure the efficiency and effectiveness of various processes. ; Project Metrics · These are metrics that relate to Project Quality. They are used to quantify defects, cost, schedule, productivity and estimation of various project resources and deliverables. ; Product Metrics · These are metrics that pertain to Product Quality. They are used to measure cost, quality, and the product’s time-to-market. ; Organizational Metrics · These metrics measure the impact of organizational economics, employee satisfaction, communication, and organizational growth factors of the project.
On-time delivery: Fixed time projects · Agile projects ; On-budget · Process improvements · Relationships and communication · Risk management · Customer orientation
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Platform, Cross-Channel User Engagements, Engagement Impact Analysis, Mobile Application Support ; Gainsight, ✔, ✔, ✔ ; Heap, , ,
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