My company is trying to implement call center with NICE. How can we plan for performance testing with NICE ? I would like to capture the time taken the call comes in to Salesforce and a case pops up
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We examine how overflow policies in a multi-skill call center should be designed to accommodate performance measures that depend on waiting time percentiles such as service level. This is...
I am working on building a call center using Twilio. Parts of problems are tackled in questions and some answers are old. Given that what I am trying to do is one of the most common usecases, I am
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