Online Helpdesk System - Download as a PDF or view online for free
Without a proper ticketing system or help desk solution, scaling and maintaining a customer service team is nearly impossible. In my opinion, choosing the right help desk solution is just...
Centralized Communication: Support requests from various channels (email, phone, web form) are consolidated into a single platform, eliminating the chaos of scattered communication. ; Streamlined Ticketing: Each request is transformed into a "ticket" containing all relevant details for efficient resolution. ; Prioritization and Assignment: Tickets can be prioritized based on urgency and assigned to the most qualified support personnel.
Multichannel support · Contextual views · Intelligent automations · Smart integrations
Create a feature-rich Microsoft 365 Help Desk Ticketing System based on SharePoint Online, Power Apps, Power Automate and Microsoft Teams.
Pros: MSP-Oriented Design: Specifically built for Managed Service Providers and larger helpdesk teams. All-in-One Remote Management: Combines multiple remote management tools into a single solution. Cost-Effective Cloud Service: Available as a lightweight, cloud-based service, minimizing initial costs. User-Friendly Multi-Tenant Management: Simplifies management of multiple clients or departments with ease. Cons: Steep Learning Curve: The extensive feature set may require time to fully explore a...
Affordable, fast, lightweight and good-looking helpdesk ticketing system. On-premises option available. Free to try.
OcoMon - PHP · Sistema Completo para gestão de demadas de suporte técnico e ativos · O Ocomon é um sistema de Helpdesk voltado para o gerenciamento completo de chamados de suporte e controle integrado de inventário para equipamentos de informática. Possui muitas funcionalidades interessantes como controle de SLAs e parada de relógio. Experimente! ; 5 Reviews · Downloads: 47 This Week · Last Update: 2023-10-24 · See Project
This project is aimed at developing an Online Help Desk for the facilities in the campus. This is an Internet based application that can be accessed throughout the campus. - AhmerAli1813/Online_Hel...
Software, Starting price, Free trial, Key features ; Zendesk, $19 per agent/month (billed annually), 14 days, Generative AI bots Omnichannel support Ticket management Workflow automation ; Zoho Desk, $0 per month (limited features), 15 days, Generative AI bots Omnichannel support Ticket management Workflow automation ; Freshdesk, $0 per month (10 agents), 14 days, Generative AI bots Omnichannel support Ticket management Workflow automation