These 11 knowledge base templates will help you and your team stay on the same page by keeping must-know info at your fingertips.
Template Type On the Templates Page, you will see a column for Template Type. Template Type identifies the creator of the template: Teacher - The template was created by you as the teacher...
Here are some tips, tricks, and templates for how to write excellent knowledge base articles that help customers help themselves.
Follow this knowledge base article template to create a support-request-reducing, customer-happiness-boosting knowledge base!
Inconsistency in knowledge base articles can confuse readers. Explore four knowledge base templates to help teams write in a consistent format.
Version 0.3 of the writing log is divided into four sections: project initiation · daily entries · future additions and tangents · Guidelines, checklists, protocols, and helpful tips
Every company requires a knowledge management solution to centralize all company knowledge, data, and help documents. That’s why knowledge base software solutions are a necessity today, especially for SaaS companies. The knowledge management software acts as the central repository of all company knowledge for both your customers and your employees. However, most companies have an internal knowledge base for their employees and an external knowledge base for their customers. In this article, we...
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“Knowledge is power.” · We’ve all heard someone say it or read the quote on the internet. It’s a cliché, but for good reason. With organizations generating a crazy amount of data—training videos, company documents, customer information, online help center articles—on a daily basis, keeping this information organized and readily available is crucial. In the current knowledge-based economy, understanding how to streamline and put the information at your disposal to good use is true...
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