Transform your customer support with Kayako. Automate repetitive tickets, free your agents for high-value tasks, and enhance efficiency. See it. Use it. Love it. Learn more now.
What kind of help do you need? ; Sales · > ; Billing · > ; Product Feature Requests · >
Customer Experience Management · Visitor Tracking · Proactive Invitations · Chat History · Call Me Option · Automatic Chat Translation · Social Media Integration · Service Level Agreement (SLA) Management · Real Time Monitoring · Live chat system · Knowledge Base · Issue Tracking · File Sharing · Document Management · Dashboard · Customizable Branding
Components · Instructional · User Guide · News · Frequently Asked Questions
, Key capabilities, Zendesk, Kayako ; Vendor performance, Analyst rating, Leader, Not recognized ; , Focus, Best of breed customer service, Customer service ; , High customer satisfaction at scale, ✔, ✘ ; AI and automation, Native AI functionality, ✔, ✘ ; Apps and integrations, App marketplace, ✔, ✘ ; Omnichannel ticketing system, Unified agent workspace, ✔, ✘ ; Reporting and analytics, Out-of-the-box reports, ✔, ✔ ; , Custom dashboards, ✔, ✘ ; , Custom metrics, ✔, ✘ ; , Custom reports, ✔, ✘ ; Self-service portal and knowledge base management, , ✔, ✔ ; IVR and CTI, Native functionality, ✔, ✘ ; Live chat and messaging, , ✔, ✔ ; Case and conversation management, , ✔, ✔ ; 360-degree customer view, , ✔, ✔
Kayako’s live chat software helps you support your customers easily and effectively in a way that’s natural and personal.
MyAdmin Kayako Support Tickets Plugin. Contribute to myadmin-plugins/kayako-support development by creating an account on GitHub.
Kayako builds customer service and help desk software which businesses use to talk to and support their customers. Kayako was founded in 2001 in Jalandhar, India and has since relocated its...
Stop switching between customer support views. Kayako is a Customer Support Software where you can see the entire customer journey from one place
Looking for the best customer support tool for your team? We’ve compared 11 different Kayako alternatives to help you find the best option.