Following are some key findings of the 2024 study: Trust has huge influence on customer satisfaction and brand loyalty: The average overall satisfaction score among auto insurance customers with the highest level of trust in their insurer is 917 (on a 1,000-point scale), which is 426 points higher than among those who have the lowest level of trust in their insurer. Similarly, 90% of those in the high-trust category say they are likely to renew their policy with the same insurer vs. just 30% amo...
This study helps insurers answer the following questions: ; What are the key drivers of satisfaction for auto insurance customers? ; What creates the most satisfying experience for the customer? ; What are the key trends insurers must act on to better satisfy their customers?
Following are some key findings of the 2023 study: Surging rates topple customer satisfaction: Auto insurance price increases are three times higher than other categories tracked by the Consumer Price Index (15.5% vs. an average of 4.9%). Overall customer satisfaction with auto insurance providers is 822, down from 834 a year ago. The decline is driven by a 25-point decrease in customer satisfaction with the price of their policies. Price increases were likely more prevalent: More customers like...
Following are some of the key findings of the 2022 study: Rising prices stifle customer satisfaction: Overall customer satisfaction with auto insurance providers is 834 (on a 1,000-point scale), down from 835 a year ago. However, customer satisfaction with the price of their policies is 769, down a significant 5 points from 2021. Usage-based insurance sees record adoption: Participation in usage-based insurance programs, which use telematics technology to monitor driving habits and assign risk and pricing accordingly, has doubled since 2016, wi ...
Power Insurance · Q3 U.S. P&C Insurance Shopping LIST Report · The 2024 Q3 Shopping LIST Report is now available. This quarterly snapshot, based on data from the Insurance Loyalty Indicator & Shopping Trends (LIST) and in collaboration with TransUnion, captures brand-level insurance shopping insights from July through September 2024. Become a LIST subscriber for daily access to the latest shopping activity as well as detailed brand and peer level data. Get The Report Now ; Insurance Industry...
Auto Insurance Study, visit https://www.jdpower.com/business/resource/jd-power-us-auto-insurance-satisfaction-study. To view the online press release, please visit http://www.jdpower.com/pr...
NJM Insurance Group has been named No. 1 in the nation in the J.D. Power 2024 U.S. Auto Claims Satisfaction Study (ACS).
jdpower.com/business Auto Insurance Shopping and Switch Rates Reach New Highs as Premiums... Insurance Shopping Study,visit https://www.jdpower.com/business/resource/jd-power-us-insurance...
High auto insurance premiums don’t necessarily erode customer satisfaction with auto insurers, according to the latest J.D. Power 2024 U.S. Auto Insurance Study. The study, in its 25th year, has be...
Insurance Intelligence Report September 2023 ; Auto insurance is meant to protect drivers from many of the financial risks associated with driving. But as premiums have soared seemingly overnight, American insurance customers have had to make the difficult choice between their monthly budget and peace of mind on the road. As inflation has affected all sectors of the economy, the costs of repairing and replacing damaged vehicles, medical costs and all other costs associated with an auto insurance...