대화형 음성 응답이란 무엇인가요? ; 대화형 음성 응답(IVR)은 고객이 음성 메뉴 옵션을 선택하고 음성 및 숫자 패드를 사용하여 상호 작용할 수 있는 자동 전화 시스템입니다. 고객이 조직의 고객 서비스 번호로 전화를 걸면 언어 또는 부서와 같은 일련의 옵션 중에서 선택하라는 녹음된 음성이 들립니다. 그러면 IVR 시스템이 발신자를 해당 담당자에게로 안내하거나 고객이 직접...
Advanced routing · Personalized experiences · Self-service · Routing control · Cost control
Benefits of IVR Solution ; Efficient Call Routing · IVR ensures swift and accurate call routing, minimizing wait times and enhancing overall call handling efficiency. contact us · Enhanced Customer Service · By providing 24/7 availability and prompt responses, IVR improves customer satisfaction levels significantly. contact us · Cost Savings · With IVR automating routine inquiries and tasks, businesses can reduce operational costs associated with manual call handling and customer suppo...
IVR Services IVR Services Provinder in Jaipurautomatically text messages calls to attract more clients about the company products ya services
This electric utility provider has been a client of Concentrix for over 18 years. A history of on-time, on-budget, successful solutions gave them the confidence to trust us with their biggest project yet. With over 19 million calls a year, this client needed innovative ideas for shaping the overall customer experience. Too many of its customer inquiries were being directed to advisors, and the volume was such that it often had to rely on costly external overflow advisors. It needed to improve th...
Route your contact center callers to groups, queues, users, voicemail or external phone numbers. ; Create as many custom greetings and menus as you require. ; Use advanced analytics to make it easy to measure the impact of your IVR on your call metrics.
Call routing · Route calls to the right person or department automatically to assist customers quickly. Agent escalation · Escalate calls to agents who can use context gathered by the IVR to pick up where it left off. Self-service automation · Complete order processing, bill pay, appointment scheduling, and information retrieval without an agent. AI virtual agents · Deflect calls to virtual agents that can provide conversational AI experiences to save agent bandwidth. Proactive notificat...
its IVR system. The reason: high levels of customer... their IVR systems have a negative effect on customer... through IVR systems, such as “curse,” “mumble,” “choose the option...
Eleven Media ; International News ; Sports News ; Entertainment News
Enhance your caller experience with us. We offer cost-effective, efficient, and user-friendly IVR Services in India.