We understand that every business has different requirements, which is why we tailor our IVR solutions to meet your specific needs. Our team will work with you to understand your business processes, call flows, and customer journey to create a personalized IVR system that reflects your brand and delivers a seamless customer experience. We understand the importance of a personalized and seamless customer experience. That’s why we offer customized IVR (Interactive Voice Response) design services...
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Customer Experience Analytics puts your Big Data solutions to work for you by utilizing powerful artificial intelligence (AI) and machine learning technologies within a customer analytics framework. When done right, Customer Experience Analytics lets organizations take interaction cx data from any source at any customer touch point, and weave it into an end-to-end customer journey with metrics and insights that help organizations understand their customers and serve them better. When done right, Customer Experience Analytics has no limits so th ...
IVR (Interactive Voice Response) Use advanced contact center platform to better meet your business needs. Solve your customers’ problems instantly in your incoming calls. Get Information Solve Prob...
Receive the IVR reporting and analytics that your company needs to maximize its voice apps. All powered by VoiceTrends, Plum Voice's voice analytics.
95% · Topic Classification Accuracy ; 20+ · Languages can be used ; 30+ · Questions can be automated
its IVR system. The reason: high levels of customer... their IVR systems have a negative effect on customer... through IVR systems, such as “curse,” “mumble,” “choose the option...
Defining the data needs of your contact center ; Generally, your data can be grouped into three areas as you organize your contact center reporting. Alongside things like average call length and number of calls taken, how are your agents actually performing on the call? If you don’t have call recordings and transcriptions, this can be hard to do because you won’t be able to see—err, hear—how the conversations go. Some call center reporting software can transcribe conversations (in real time!) between call center agents and customers and ...
Financial institutions can apply advanced analytics or AI-based technologies to improve behavioral routing and IVR containment: The layering of analytics on video and audio channels can...
Enhanced Staff Development · With our cloud-based IVR system, your staff can easily access and utilize advanced features, improving their skills and productivity. ; Personalized Call Routing · Our cloud IVR system allows you to create customized call flows, ensuring callers are directed to the right department or agent. ; Advanced Analytics · Our cloud IVR software provides detailed call analytics, allowing you to gain valuable insights and make data-driven business decisions.