process compliant" logo, under Axelos' ITIL Software Endorsement scheme. [6] Service desk [edit] A service desk is a primary... [9] ITIL regards a call centre or help desk as similar kinds...
[7] Hardware/software vendors who are willing to live with coopetition [8][9] are working on... Help desk professionalism [edit] An ITIL-compliant help desk is usually a part of a bigger...
Curlie directory for category Computers: Software: Help Desk. The Help Desk category contains companies who design, publish and/or support software designed to automate Help Desk, PC...
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ITIL stands for Information Technology Infrastructure Library. The acronym was first used in the 1980s by the British government's Central Computer and Telecommunications Agency (CCTA) when it documented and distributed dozens of best practices in IT service management. However, ITIL no longer refers to "Information Technology Infrastructure Library" these days; instead, it is a stand-alone term. ITIL matured significantly since its introduction in the late 20th century as a series of books that spanned more than 30 volumes. Around 2000, the se ...
Communication and Task Management ; Self-Service Portal ; Service Level Management (SLM) ; Business Process Management (BPM) according to ITIL ; IT Operations Management ; IT Asset Management ; Configuration Management ; Knowledge Management ; Permission and Role Management ; Resource Management
Using Office 365 email service with GCC accounts · How to set up Jitbit for use with GCC Office accounts ; Integration with ChatGPT · Jitbit's integration with ChatGPT allows you to write ticket replies and summarize ticket conversations using AI ; Kanban board · Jitbit's latest addition is the Kanban View report, showing ticket on a board ; Helpdesk: full list of features · Detailed list of features of our helpdesk ticketing system