security metrics. Both the client and the plan sub-process affect the... This requires cooperation with other ITIL processes. For example, if security management wishes to change the IT...
and change records with each other and with records of... service management (ITSM) as defined by ITIL. It is intended to... objectives, metrics and maturity models. Recent versions have...
request management, change control and configuration management. The definition below does not yet integrate these areas. Change request management has been embraced for its ability to...
Change management metrics are critical to keep you informed about the health of your change initiatives. Learn 20 ITIL change management metrics here.
배울 내용 ; IT Service Management · key concepts · Guiding principles · 4 dimensions · practices · prepare for the certification
This blog post covers the basics of change management in all areas of IT - from DevOps to ITIL and more.
What is ITIL? ; ITIL stands for Information Technology Infrastructure Library. The acronym was first used in the 1980s by the British government's Central Computer and Telecommunications Agency (CCTA) when it documented and distributed dozens of best practices in IT service management. However, ITIL no longer refers to "Information Technology Infrastructure Library" these days; instead, it is a stand-alone term. ITIL matured significantly since its introduction in the late 20th century as a series of books that spanned more than 30 volumes. Aro ...
배울 내용 ; How to set up a new problem management ITIL service ; The basics of problem management and understanding of terminology ; Understanding how business needs impact your service design ; Policy and process design in problem management
SWEBOK ITIL IREB OMG Glossaries Artificial intelligence Computer science Electrical and... maintenance, change management, continuous integration, project management, and release...
SWEBOK ITIL IREB OMG Glossaries Artificial intelligence... software change and configuration management (SCCM), [1] is the... configuration management. Saeki M. (2003). Embedding Metrics...