Information technology service management ( ITSM ) are the activities performed by an organization to design, build, deliver, operate and control IT services offered to customers. Differing from more technology-oriented IT management approaches like network management and IT systems manage...
ITSM은 IT 서비스의 생성, 제공, 지원을 포함하여 비즈니스 목표를 달성하기 위한 IT 서비스 제공의 엔드 투 엔드 관리를 의미합니다.
The Information Technology Infrastructure Library ( ITIL ) is a set of practices and a framework for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business. ITIL describes processes, procedures, ta...
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change management ITIL Incident Management ITIL Release management IT service management Patch management References [edit] ^ IBM Global Services (2003). "IBM and the IT Infrastructure...
HPE Education offers training, mentoring and consulting solutions in IT Service Management that equip IT professionals and management with the knowledge and skills needed to optimize your IT enviro...
ITSM(IT Service Management)은 ITIL 표준에 따라 서비스 액세스 및 가용성을 관리하고 서비스 요청을 이행하며 서비스를 간소화합니다.
Learn about ITIL 4, ITSM, Concepts of Service Management, the Four Dimensions, Service Value System and Practices.
Recommended ; A Comprehensive Approach to Application Portfolio RationalizationCognizant ; Enterprise Architecture & Project Portfolio Management 2/2Jean Gehring ; What is the Value of Mature Enterprise Architecture TOGAFxavblai ; Transition from Project to Product
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