Read our list of the best help desk support options to help your customer support team work more efficiently and exceed customers' expectations.
Learn how you can leverage AI to improve the management of your help desk and incoming support tickets.
Best Web 2.0 Help Desk Software for Customer Support and helpdesk management. Used by top IT companies and educational organizations worldwide. Innovative, AJAX'ed PHP help desk and support desk so...
Service Request Management ; Overview · Best practices for building a service desk · IT metrics and reporting · SLAs: The What, the Why, the How · Why first call resolution matters · Help desk · Service desk vs help desk vs ITSM · How to run IT support the DevOps way · Conversational ticketing · Customize Jira Service Management · Transitioning from email support · Service Catalog · What is a virtual agent · Understanding IT services and why they’re important · IT s...
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Is your help desk running as smoothly as it could be? Our latest blog shares essential tips to enhance your help desk operations, improve customer…
Get to know how Zoho Desk helps to improve your customer support efforts. Manage your customer service questions with the best customer support software.
The keys to an efficient help desk staffing model · Hiring skilled staff alone to fill help desk roles is not enough to improve workflows. Learn how to unlock a help desk's full potential with these tips. 5 critical help desk KPIs to track and manage · IT operations teams shouldn't view h ...
Article • 9 min read ; Here are 12 help desk metrics and KPIs to measure your business's ability to serve customers or employees. ; Af Hannah Wren, Staff writer ; Senest opdateret June 7, 2024
How can IT reduce unnecessary tickets? ; Sometimes, a user will submit a help desk ticket when the answer to his question was a simple Google search away. These types of tickets are a waste of everyone's time and have a noticeable ripple effect. The user has to deal with the issue longer than he should, and an IT pro has to spend time resolving the issue, hindering his ability to address more important tickets. There are some issues, however, that users cannot easily solve with a Google search, but that are commonplace. For example, there might ...