Position Objective: Are you passionate about providing exceptional technical support? We're seeking a motivated Support Specialist to join our team. In this role, you'll be the first point of contact for end-users and IT specialists, assisting them via phone and email with their technical inquiries. Your primary objective will be to resolve incidents promptly at the Tier I level, documenting each step thoroughly and escalating complex issues when necessary. If you're detail-oriented, customer-fo...
An introductory course about help desk and compare it with customer, product and technical support.
Get Hands-On Experience on Helpdesk Skills, Learn, Master & Troubleshoot All What It Takes To Get You a Job
Explore the differences between helpdesk and service desk, which one suits your needs and what factors to consider when deciding the right software for you.
Some common help desks practices that don't deliver positive results. Weed out those practices using analytics.
Learn all about helpdesk software - definition, types, tools, must-have features, benefits, and drawbacks of using sub-par helpdesk software.
"With the help of this practical Help Desk KPI Tracking Template, you can efficiently manage your tasks and improve productivity."
Build a great job posting with this IT help desk technician job description template and find the best candidate for your company’s open role.
A step-by-step guide to writing a professional resume for the help desk specialist. Use our help desk resume sample and a template.
Master your help desk! Learn what a help desk workflow is and discover its benefits & challenges.