Master Ticketing System & Help Desk Fundamentals

배울 내용 ; Understand your customers needs and design an intake process to support them ; Design processes to support a successful ticketing systems or help desk ; Use queues in Jira to allow Agents to focus on which tickets need work

Conch Technologies, Inc HelpDesk Support(미국 오하이오 Jefferson) 채용중

직급 : 신입, 고용형태 : 풀타임, 직종 : IT, 업계 : IT 서비스 및 IT 컨설팅

Quadrant, Inc. Manager - IT Support / Help Desk Manager(Ashburn, Virginia, United States) 채용중

Leading Help desk or IT support teams Strong process oriented background with proven ability... ticket escalation practices, documentation, and systems improvement practices are all...

Boston College Help Desk Specialist(미국 매사추세츠 Chestnut Hill) 채용중

직급 : 신입, 고용형태 : 풀타임, 직종 : IT, 업계 : 고등 교육

Quadrant, Inc. Help Desk - Tier I(미국 뉴욕 뉴욕) 채용중

직급 : 신입, 고용형태 : 계약직, 직종 : IT, 업계 : 정부 관계 서비스

Help Desk – Goals, functions and implementation

Service Desk · Service Levels at Help Desk · Service Portal · Knowledge Base · IT Service Desk · IT Help Desk

Progression Inc. Help Desk - Help Desk Tier I(미국 컬럼비아 특별구 워싱턴) 채용중

직급 : 신입, 고용형태 : 계약직, 직종 : IT, 업계 : 직원 채용

Escalation Management: How to Manage It Effectively

Table of Contents ; What is escalation management? · Challenges in escalation management · How to set up an escalation management process · Key skills needed for escalation management · How to improve your escalation management capabilities · Wrapping up

Escalation Management (Explained) - LiveAgent

Help desk software like LiveAgent will make your escalation management process seamless. It ensures that every customer query is handled at the appropriate level of service. Here are...

IT Help Desk Outsourcing BPO - Affirma

Flexible Service Level Agreements · We offer flexible SLAs that can scale up or down depending on our client’s requirements for time zone coverage, pricing, channels, helpdesk team size and technology skills. 24/7 Global Helpdesk Support · Affirma can operate utilizing US-based, near-shore, or global resourcing depending on our client’s preference and needs. Our global coverage through multiple worldwide locations allows our teams to be available to you at any time of day. Measurable Analytics and Insigts · We hold ourselves accountable ...