Gartner IT research index encompasses trusted research insights from different topics across distinctive industries to always stay ahead of the competition.
Analyst: Ed Thompson ; Nearly 50% of organizations in a Gartner survey claimed they can track the financial benefits of customer experience (CX) projects, while Gartner’s marketing leaders survey shows that over 80% of organizations expect to compete mainly based on CX, meaning that the skill of realizing benefits will be in high demand. This research serves as a guide to help leaders measure the costs and benefits of CX projects and prove the ROI. Complete the form to get your free copy.
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Legal and Compliance Risk Report · Gartner identified 12 risk trends and opportunities that legal and compliance leaders should anticipate through the end of 2025. See the trends legal and compliance leaders are focusing on. Download Report ; The Future of Compliance 2030 · Uncover 10 key program shifts that compliance must make to its program activities between now and 2030 to remain effective in a changing environment. Download Report
Sales Leaders Must Adopt a Digital-First Approach and Meet Customers’ New Buying Preferences ; Over the next five years, an exponential rise in digital interactions between buyers and suppliers will break traditional sales models, according to Gartner, Inc. In fact, Gartner’s Future of Sales research shows that by 2025, 80% of B2B sales interactions between suppliers and buyers will occur in digital channels. This is because 33% of all buyers desire a seller-free sales experience – a prefe...
Privacy is becoming a reason for consumers to purchase a product, in the same way that “organic,” “free trade” and “cruelty-free” labels have driven products sales in the past decade. “Privacy-first products are likely to follow this trend,” says Bart Willemsen, Vice President Analyst, Gartner. “ To increase customer trust, executive leaders need to build a holistic and adaptive privacy program across the organization, and be proactive instead of responding to each jurisdictional challenge.” ...
Today's Range : $524.57 · ▼ · $524.57, 50-Day Range : $457.51 · ▼ · $521.22, 52-Week Range : $323.61 · ▼ · $524.77, Volume : 4,244 shs, Average Volume : 375,247 shs
Why 33% of all buyers desire a seller-free sales experience ; How to position sales to facilitate complex buying decisions ; Why it’s crucial to increase your sales team’s digital skill sets
External forces across key areas that will have a large impact on the industry ; Key changes across the characteristics for a technology provider, driven in large part by the external forces ; Emerging trends and technologies that impact the products and services
Gartner, Inc. identified the top technologies that sales leaders can adopt to boost buyer engagement. Analysts presented their findings during the Gartner CSO & Sales Leader Conference, which is taking place here through Wednesday. “The technologies that make up this list prioritize buyers’ value of real time collaboration, provide them with the help required to influence consensus, and allow them to leverage digital tools for purchase guidance,” said Dan Gottlieb, Senior Director Analyst in the Gartner Sales Practice. ...