정가 : 49,300원, 판매가 : 40,420원 (18% 할인), YES포인트 : 2,030원 (5% 적립) + 마니아추가적립 · 5만원이상 구매 시 2천원 추가적립
자료유형 :, eBook ; ISBN :, 9781780173214 ; ISBN :, 1780173210 ; ISBN :, ; ISBN :, 1780173180 ; ISBN :, 9781780173184 ; 기타표준부호 :, 9781780173184 ; 개인저자 :, Brewster, Ernest, author. ; 서명/저자사항 :, IT service management: support for your ITSM foundation exam /: Ernest Brewster [and three others]. ; 판사항 :, Third edition. ; 발행 :, Swindon, United Kingdom : BCS, the Chartered Institute for IT, [2016] ; 저작권표시연도 :, ©2016 ; 형태사항 :, 1 online resource (1 volume): illustrations. ; 일반주기 :, First edition published 2009. ; 일반주기 :, Includes index. ; 요약 등 :, This guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. It is compatible with the 2011 update to ITIL and includes the following additional processes: business relationship management, design coordination, strategy management for IT services and more. ; 일반주제명 :, Information technology -- Management -- Examinations -- Study guides. -- ; 일반주제명 :, Information resources management -- Examinations -- Study guides. -- ; 일반주제명 :, Support services (Management) -- Examinations -- Study guides. -- ; 일반주제명 :, BUSINESS & ECONOMICS / Industrial Management -- ; 일반주제명 :, BUSINESS & ECONOMICS / Management -- ; 일반주제명 :, BUSINESS & ECONOMICS / Management Science -- ; 일반주제명 :, BUSINESS & ECONOMICS / Organizational Behavior -- ; 언어, 영어
ITIL 2011 principles might seem intimidating to the beginner, but ITIL service management is all about connecting what a business needs with what IT provides. Here's how it works.
자료유형 : E-Book, 개인저자 : Brewster, Ernest, author. 서명/저자사항 : IT service management :support for your ITSM foundation exam /Ernest Brewster [and three others]. 판사항 : Third edition. 형태사항 : 1 online resource (1 volume) : illustrations, 소장본 주기 : eBooks on EBSCOhostAll EBSCO eBooks, ISBN : 9781780173214 1780173210 1780173180 9781780173184, EAN : 9781780173184, 일반주기 : First edition published 2009. Includes index. 요약 : This guide introduces ITIL to Foundation Examination candidates and offer ...
What is configuration management? A comprehensive guide ; Configuration management vs. asset management simplified ; Top 8 configuration management tools in DevOps ; How Puppet works: Using the configuration management tool
At the end of the training, participants are expected to: ; Service management as a practice and service design principles, purpose, and objective ; How all service design processes interact with other service lifecycle processes ; The sub-processes, activities, methods, and functions used in each of the service design processes
At the end of the training, participants are expected to: ; Importance of service management as a practice concept and service operation principals, purpose, and objectives ; How all processes in ITIL service operation interact with other service lifecycle processes ; Sub-processes, activities, methods, and functions used in each of the ITIL service operation processes
At the end of the training, participants are expected to: ; Key service management concepts ; Service strategy principles related to the design of effective service and service management strategies ; Service strategy processes, including strategy management for IT services, service portfolio management, financial management for IT services, demand management, and business relationship management
Name: ITIL Training, Dates: Nov 23 to Dec 08, : View Details ; Name: ITIL Training, Dates: Nov 26 to Dec 11, : View Details ; Name: ITIL Training, Dates: Nov 30 to Dec 15, : View Details ; Name: ITIL Training, Dates: Dec 03 to Dec 18, : View Details
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