on customer satisfaction 4.1 Customer benefits 4.2 Examples 5 Customer profile 6 Improving... concept of customer relationship management started in the early 1970s, when customer...
Customer relationship management (CRM) is a reference to how companies, especially technology firms, interact directly with their customers.
Welcome to course: Professional Diploma in Customer Relationship Management CRM by MTF Institute Course provided by MTF Institute of Management, Technology and Finance MTF is the global...
배울 내용 ; Understand the fundamentals of CRM and its importance in modern business practices. ; Explore various CRM strategies and approaches tailored to different industries and customer segments. ; Learn how to select, implement, and manage CRM software and technology solutions effectively. ; Analyze customer data and leverage it to make informed business decisions and enhance customer interactions.
Learn how to use self-service portals to improve your customer communication and CRM strategy. Discover the benefits, best practices, examples, and challenges of self-service portals.
An overview of account management with examples.
Account Management, Billing & Invoicing ; Call Center Management, Campaign Management ; Case Management – tracking customer requests, Channel Management ; Contact Management, Contract Management
The success of your business through managing relationships with customers effectively
Principles of Customer Relationship Management Multichannel Sales, Service, Marketing and... building Examples from Consumer Lending, Mortgage and other produc-lines of Retail Business 요구 사항...
Customer Relationship Management (CRM), Customer Experience Management, Customer Success Management, Journey Mapping