10 best practices for contact center quality assurance

Companies invest tremendous resources into finding ways to improve the contact center experience for customers and agents . Customer service requests come from every direction: mobile apps, web chatbots, social media, text messaging apps and emails. If issues remain unresolved, the communications escalate to agent-assisted calls and live chats. How can contact center managers monitor this flood of interactions to ensure consistency across channels and high-quality customer service? · Contact c...

Best Practices for PostgreSQL Data Analysis | Timescale

Having trouble managing your PostgreSQL data analysis workloads? Here are some best practices for keeping queries performant and up-to-date.

Call Center Reporting Guide (Metrics + Best Practices)

Feature, Call center reporting, Call center analytics ; Purpose, Provide structured data on operational metrics and call center KPIs, Utilize data to uncover patterns, trends and insights ; Scope, Focus on predefined metrics and key performance indicators, Explore broader datasets, including unstructured data ; Data presentation, Present historical and real-time data in predefined reports, Generate interactive dashboards, visualizations and ad-hoc analyses ; User interaction, View static reports with limited interactivity, Use interactive tools and platforms for dynamic exploration ; Time sensitivity, Analyze current and past performance, Enable both historical analysis, real-time insights and future predictions ; Sample metrics, Average handle time, FCR, SL, call volume, call abandonment rate, Sentiment analysis , root cause analysis , predictive modeling ; Goal, Monitor and measure day-to-day operational efficiency, Gather insights for strategic decision-making and process improvement ; Use case, Monitor agent performance, workload and call center service levels, Identify trends, optimize processes and predict future scenarios

Guide to Data Quality Management: Metrics, Process and Best Practices

Setting up data quality management seems to be a blurry task? We show what a well-organized process looks like and enumerate the required tools. These best practices will help you improve the quali...

6 Best Practices for Optimising Data Centre Construction - VisiLean

Discover 6 best practices to optimise data centre construction with VisiLean. Enhance collaboration, manage constraints, ensure quality, and streamline processes for efficient project delivery.

Call Center Management Best Practices

Call center management best practices and examples improve staff and customer experiences. Use these tips to optimize your approach.

6 data center migration best practices

Use data center migration best practices to ensure a smooth transition. Plan for before, during and after the move.

Best Practices Guide for Energy-Efficient Data Center Design | Department of Energy

FEMP's design best practices provide efficiency benefits for a variety of data center scenarios.

13 Best Practices for Call Center Quality Assurance

Learn more about quality assurance in customer service, why it is important and some of the call center quality assurance best practices any organization needs.

Best Practices for Energy Efficient and Cost-Effective Data Storage | Seagate 대한민국

Learn best practices for both energy-efficient and cost-effective data storage solutions at Seagate. Talk to an expert today.