고객 서비스 소프트웨어는 훌륭한 고객 경험의 중추입니다. 하지만 비즈니스에 최적화된 도구를 찾고, 공급자를 선별하고, 시스템을 설치하는 일은 결코 쉽지 않습니다. 이를 돕기 위해 고객 지원 소프트웨어란 무엇인지, 어떤 유형이 있는지, 어떤 혜택이 있는지 등 기본부터 짚어보고자 합니다. 그런 다음, 성공 사례와 최신 트렌드, 현재 최고의 지원 도구들을 개괄적으로 살펴보겠습니다. 마지막으로는 귀사에게 ...
Learn how VoC tools can enhance your customer service management and improve support strategies for better satisfaction.
If you want to improve your customer support operations or are considering implementing AI-based solutions, this list of 11 promising AI tools for customer service will enable you to make an inform...
Learn about the common challenges and solutions for customer support optimization, such as communication, collaboration, and automation, and the tools that can help you achieve them.
Intuitive and contextual support ; Deliver personalized support fast ; Deflect FAQs and optimize agent workload ; Optimize operations with AI-powered automations and workflows ; Bring teams together for the future of hybrid work
Use our Customer Support Tool to solve many of your common banking queries online. It’s easy and often quicker than waiting on the phone. Find out more.
Helpshift is the only customer service solution combining AI, skilled human specialists, and state-of-the-art technology
How to install the Salesforce Connector package in a Salesforce instance, configure it, and set up the chat UI in the Salesforce Service Cloud. Give your customer support tool the enhancements it n...
Intercom Support uses powerful messaging and automation to show up in-context—in your product, app, or website. A better experience for customers and support teams.
This guide on automated customer service covers ways to simplify the customer experience and provide stellar support with automated customer support tools.