고객 서비스 소프트웨어는 훌륭한 고객 경험의 중추입니다. 하지만 비즈니스에 최적화된 도구를 찾고, 공급자를 선별하고, 시스템을 설치하는 일은 결코 쉽지 않습니다. 이를 돕기 위해 고객 지원 소프트웨어란 무엇인지, 어떤 유형이 있는지, 어떤 혜택이 있는지 등 기본부터 짚어보고자 합니다. 그런 다음, 성공 사례와 최신 트렌드, 현재 최고의 지원 도구들을 개괄적으로 살펴보겠습니다. 마지막으로는 귀사에게 ...
Customer relationship management ( CRM ) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. CRM systems compile data from a range of different communication channels, inclu...
Service management software is a program that companies use to manage service providing to their customers. Service management software is a great way how to optimize the company’s technology.
Sprinklr's customer service email management software uses AI to categorize automatically and route service requests to service agents.
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and service-related processes, forecasting, and the analysis of... include software, cloud computing, and artificial intelligence. Understanding CRM (Customer Relationship Management)...
Learn how customer service software tools can help automate, organize, and simplify your customer service efforts.
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