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In case you missed it, a customer posted eight minutes of a bleak call with Comcast. His attempt to cancel his cable set a new standard for bad customer service.
Cable and Internet giant Comcast is apologizing after a tech-savvy California customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a customer service r...
"We have addressed the issue and service is now restoring for impacted customers, as we continue to investigate the root cause," a spokesperson said.
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Comcast’s corporate headquarters, Comcast Center, is the tallest building in Philadelphia. It’s covered in mirrors, which makes it the perfect metaphor for the company, one former employee says; no matter where you go, the glare is in your eyes. It seems a lot of people share that sentiment. Comcast earned Consumerist’s “Worst Company in America” title twice, first in 2010 and again this year, 2014. It ranks at the very bottom of the American Consumer Satisfaction Index , underperforming even the rest of the cable industry, where “h ...
In its move to prioritize how it treats customers, Comcast shared more details Thursday on its newly announced customer support center in Fort Collins. It plans to hire 600 employees to help residential customers with technical products and services. The 80,000-square-foot facility at 3420 E. Harmony Road will open next year. But it still needs upgrades. The site formerly housed Hewlett-Packard. Philadelphia-based Comcast said the support center won’t open until a year after upgrades are made. Leslie Oliver, a Comcast spokesperson, said the p ...
Comcast Xfinity internet customers have experienced rolling and intermittent outages that started Monday night.