customer service. Furthermore, in the emerging world of Customer Success, retention is a major objective. [2] Customer retention has a direct impact on profitability. Research by John...
Customer service and support (CSS) leaders can drive tangible business outcomes by systematically adding “value enhancement” tactics to service interactions.
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Customer retention is the ability of a company to retain existing customers by building strong relationships and satisfying their needs. Read all about it here.
Learn the most effective customer retention tactics for subscription-based services, based on market research and best practices.
Customer Retention Data-driven engagement that preserves relationships and recovers revenue
Discover why customer retention is so important and 8 things you can do to retain more customers (and increase their lifetime value).