Customer relationship management ( CRM ) is a process in which a business or another organization administers its interactions with customers, typically using data analysis to study large amounts of information. CRM systems compile data from a range of different communication channels, inc...
CRM stands for customer relationship management, which is a system for managing all of your company’s interactions with current and potential customers. The goal is simple: improve...
Learn what CRM is, what it does, and how it can improve your customer relationships.
Learn how to use CRM systems, metrics, documentation, feedback loops, and trends to track customer interactions in Business Relationship Management (BRM).
학습 내용 ; Learners will be able to assess the changing landscape of CRM, identifying key trends and future directions that can impact business strategies. ; Learners will be able to create customer-focused plans that cater to diverse customer needs, enhancing satisfaction and building strong relationships ; Students leverage data for valuable customer insights, enhancing satisfaction and effective relationship management.
As customer loyalty increasingly becomes a thing of the past, customer relationship management (CRM) has become one today's hottest topics. Customer relationships management: A strategic...
CRM(Customer Relationship Management)은 기업용 고객관리 소프트웨어로 ; 고객과 기업의 관계 사이클 전반에 걸쳐 기업이 필요로하는 고객과의 ; 상호작용 전략을 정리하고 데이터를 관리 및 분석하는 시스템 입니다.
Attract buyers, build loyalty, and manage customer relationships across the enterprise with CRM and customer experience (CX) solutions from SAP.
Customer relationship management (CRM) is a reference to how companies, especially technology firms, interact directly with their customers.
Customer Relationship Management (CRM) is a process companies use to understand their customer groups and respond quickly—and at times, instantly—to shifting customer desires.