Customer relationship management ( CRM ) is a process in which a business or another organization administers its interactions with customers, typically using data analysis to study large amounts of information. CRM systems compile data from a range of different communication channels, inc...
Learn modern day Customer Experience Management in the Digital World
As customer loyalty increasingly becomes a thing of the past, customer relationship management (CRM) has become one today's hottest topics. Customer relationships management: A strategic...
Customer lifecycle management ( CLM ) is the measurement of multiple customer-related metrics, which, when analyzed for a period of time, indicate performance of a business. The overall scope of the CLM implementation process encompasses all domains or departments of an organization, which...
CRM stands for customer relationship management, which is a system for managing all of your company’s interactions with current and potential customers. The goal is simple: improve...
Customer relationship management (CRM) is a reference to how companies, especially technology firms, interact directly with their customers.
Customer Communications Management ( CCM ) is a software that companies uses to communicate with the customers. Originally, customer communications referred to printed documents, archived digital documents, and email. Organizations' digital transformation of customer communications expande...
Learn what CRM is, what it does, and how it can improve your customer relationships.
Customer Management Sales Department +82-32-876-7339(2030) +82-10-5206-7098 [email protected] Director, Mr. Kyung-Jae, Kim Quality Assurance Department +82-32-876-7339(2050) +82-10-4717-9547 fck...
다들 공부 열심히 해서 각자의 사업에 도움이 되셨으면 합니다. 이번엔 CRM 시스템에 대해 알아보겠습니다. CRM 시스템은 고객 관계 관리(Customer Relationship Management)를 위해 설계된 소프트웨어 도구 또는 시스템이라고 합니다. 이는 기업이 고객과의 상호작용을 관리하고 고갹과의 관계를 유지하고 고객에 대한 정보를 얻고 그...