배울 내용 ; Introduction to Customer Experience Management · Theory Overview · High-Level Frameworks · CX Principles · Customer Segmentation and Persona Development · Service Recovery and Complaint Handling · Customer Journey Optimisation · Service Blueprinting and Process Design · Voice of the Customer (VoC) Analysis · Emotional Experience Design (EED) · Lifetime Value (LTV) and Customer Lifetime Value (CLV) · Employee Experience (EX)
Discover what ISG Research’s Customer Experience Management Buyers Guide says about leading vendors’ ability to give organizations insights for creating better customer experiences
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About The Team: Rubrik’s Global Customer Support and Success Organization is a team of professionals committed to provide world class post purchase experience. The team is responsible for delivering post deployment technical support to customers and partners with a wide range of technologies and cloud deployments. The team is also responsible for delivering initial time to value by ensuring timely activation and adoption of Rubrik’s SaaS products and technologies. The member of the Global Su...
Author: Rosemin Anderson · Subject Matter Expert: Koren Stucki · Customer experience, often shortened to CX, is essentially the catchall term for someone’s perception of your organisation, based on all their purchases and interactions with it – both direct and indirect. It’s one part of a group of experiential measures that describe how your company is being perceived: CX – Customer Experience: The feelings, reactions, and ideas that result from direct consumption, purchase, and use ...
Job Description ; Implement and maintain CRM systems to manage customer data and interactions. Analyze customer behavior and feedback to identify trends and opportunities. Develop strategies to enhance customer engagement and loyalty. Collaborate with cross-functional teams to integrate CRM initiatives. Provide training and support on CRM best practices. At least a Bachelor's degree in Marketing, or other related fields. Ability to analyze LRFM. Proven experience in CRM management. Familiarity w...
of customer experience (CX). In a competitive job market, leveraging your layoff period can set... in customer service management. By staying current with industry trends and tools, you demonstrate...
Founded in 2012 and recently named one of the nation’s fastest-growing private businesses by Inc. Magazine, RedShelf is a Chicago-based EdTech company helping to make education both more affordable and more effective through the use of digital instructional resources. Partnering with more than 400 publishers and 1,900 campuses nationwide, we provide leading-edge digital course materials and an end-to-end Content Delivery System for effortlessly distributing those materials. Job Summary: ...
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