A lack of process discipline and data quality issues are among the most common barriers faced by operators and other companies in the adoption of AI technologies, Deborah Battaglia, SVP of customer experience with insurance company Assurant, told Mobile World Live. In an interview, the expert noted “for AI to be successful, the work and tasks must be clear, and the augmentation or automation must be applied to a well-suited subset of the process and technology”. She said companies often have not clearly defined the inputs, outputs or proces ...
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MarTech » Customer experience » MarTech’s customer experience experts to follow MarTech’s customer experience experts to follow Here are the CX experts to follow to stay on top of all...