React, Node, and Twilio - Create a complete call center with SMS authentication, waiting for queues & answer calls in th
Check out this guide to call center quality assurance from a CS leader. Learn how to build a framework, metrics to track, and QA best practices to stay on track
Learn the steps to create a call center training manual that covers product knowledge, customer service skills, communication techniques, and more.
In this article ; What's new for Call queues in the past six months ; Steps to create a Call queue ; Follow these steps to set up your Call queue ; Step 1: Set up general information
To create a sustainable remote call center program, organizations need to address key practices to ensure both business and employee success. Here are some tips for businesses to follow.
Call center quality assurance (QA) is the tracking and improvement of performance in your center. Check out our best practices and how RingCentral can help.
Learn how to create a strong remote call center team and foster community with effective administration and collaboration strategies.
Grab Financial Group aims to improve economic mobility in Southeast Asia for everyone through financial inclusion. ; As we grow to serve millions every day, so do our measures to ensure a secure marketplace everyone can thrive in. ; Grab is committed to moving Southeast Asia into recovery.
Learn how to create a positive and supportive work culture for your call center team by recognizing, rewarding, training, empowering, involving, and leading them.
Highway lets you create a call center with Twilio. People can call a unique number, choose a target group to call and highway will route the call to the members of the selected group. - Spin42/highway